Returns & Exchanges

 

  RETURN AND EXCHANGE POLICY

FINE JEWELRY
ALL SALES ARE FINAL.
Chains may be exchanged at our discretion within 10 days of purchase. We are pleased to offer a one-time complimentary cleaning within one year of purchase. Customer is responsible for all related shipping costs for returns and exchanges.

BRASS JEWELRY
We accept returns for store credit and exchanges within 10 business days of delivery. Items, including packaging, should be returned in original selling condition along with proof of purchase. Merchandise condition is subject to our assessment. Customer is responsible for all related shipping costs for returns and exchanges. No refunds.

SALT
ALL SALES ARE FINAL.

Please note that we do not accept JENNIFER FISHER jewelry purchased from any outside retailer.

  RETURN AND EXCHANGE INSTRUCTIONS
Returns and exchanges may be processed in store or shipped.

To ship orders back for return please send to the address listed below. Kindly ensure items are shipped back in a box. We recommend using a trackable method with a signature required since we are not responsible for items lost or damaged in transit:

Attn: Returns Department
c/o Jennifer Fisher Jewelry
103 5th Ave.
2nd Fl.
New York, NY 10003

A sales representative will reach out after we receive the package to process the store credit or exchange.

REPAIRS

FINE JEWELRY
Please reach out to the sales team (1-888-255-0640 or email ) for a repair or alteration to your Jennifer Fisher fine jewelry. Customer is responsible for cost of repair or alteration as well as shipping, unless it is within 30 days of purchase and it is determined that there is an issue with the product.

BRASS JEWELRY
Repair options include re-plating and/or post replacement as needed. Customer is responsible for cost of repair and shipping.

BRASS REPAIR COSTS
All Huggies: $50
All Mini Hoops + Baby Thread and Baby Lilly Hoops: $60
Baby + 2” Hoops: $70
2.5”, 3 + 4” Hoops: $80
Ear Cuff: $30
Broken Post: $50
Chains: $60
Chokers: $60
Thin Rings: $40
Wide Band Rings: $45
Thin Cuffs: $55
Wide Cuffs: $60

REPAIR INSTRUCTIONS
Repairs may be processed in store or shipped.

To ship orders back for repair please send to the address listed below. Kindly ensure items are shipped back in a box. We recommend using a trackable method with a signature required since we are not responsible for items lost or damaged in transit:

Attn: Returns Department
c/o Jennifer Fisher Jewelry
103 5th Ave.
2nd Fl.
New York, NY 10003

A sales representative will reach out after we receive the package to finalize repair details and payment information.


Please refer to our Jewelry Care page for detailed instructions on how to care for your JENNIFER FISHER fine and brass jewelry.